Uttar Pradesh Government has started the Integrated Grievance Redressal System (IGRS), it has launched a new website and App called UP Jansunwai Portal Samadhan for the migrant workers & UP residents. It will be a useful app for the people in this lockdown. Now people can easily file a complaint, track their status, send reminders & provide feedback to govt.
The purpose of the portal is to provide relief to people in the crises of COVID-19. People can register & track their complaint at any time and from any location. They do not have to visit govt departments and offices to raise and register their complaints.
The migrant workers who wish to return to their state and for those who want to return Uttar Pradesh can also apply for Pravasi Panjikaran on this portal. Due to the lockdown, people were not able to return to their respective places. Therefore the Government has decided to run special trains for the stranded people. You can read this article as it covers all the details like the registration process, steps to apply, important information, etc.
Up Online Jansunwai Samadhan App
Along with the online portal, a mobile app of IGRS UP has been developed in view of Mobile Governance. This app can be download from the play store. Now citizens can file their grievances & track their status through this mobile app. This app can use by both citizens and the officers.
Departmental officers can easily see the complaints and can take the required action for their Redressal. Interested applicants/officers can visit the online portal and click on the download link of the app.
Jansunwai Samadhan Important details
You can check the important detail of the Uttar Pradesh Jansunwai Samadhan portal from the below table
| Authority | Uttar Pradesh Government |
| Portal | UP Jansunwai Samadhan |
| System | Integrated Grievance Redressal System (IGRS) |
| Type of Portal | Registration & Complaint Portal |
| Benefit for | Migrant workers & UP Residents. |
| Mode | Online |
| Official website | http://jansunwai.up.nic.in/ |
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How to Register to Complain in UP Jansunwai Portal
You should follow the below steps to register the Grievance on the portal:
- Visit the official website mentioned above for UP Jansunwai Portal or Click Here.
- Now select the “Register Grievance” link on the homepage
- Check the Disclaimer box and click on submit
- Enter your mobile no & Captcha code& click on “Submit & Generate OTP”
- You need to submit the OTP and the complaint form will appear
- Now fill all the details carefully and upload all the required documents & click on “Reference safe”
- After submitting the application, a reference no/complaint no will be sent on your registered mobile no or email id.
- You can use this reference no to track the Grievance status.
How to track Grievance
You should follow the steps mentioned below to track the Grievance:
- Visit the official website mentioned above
- Now select “Track Grievance” link on the homepage
- Enter your complaint no, mobile no & Captcha code& click on the “Submit” button
- Now Application status will be displayed on the screen
How to send Reminder
You should follow the below steps to send the reminder in UP Jansunwai Portal:
- Visit the official website
- Now select “Send Reminder” link on the homepage
- Enter your complaint no& click on “Search” option
- Now the reminder will be sent successfully to the respective authority
How to send feedback
You should follow the steps mentioned below to send the feedback
- Visit the official website mentioned above
- Now select the “Give Feedback” link on the homepage
- Enter your Grievance Id, mobile no, enter your feedback, satisfaction rating & Captcha code& click on“Send OTP” button
- Now after submitting the OTP the feedback will be sent successfully.
How to register for UP Jansunwai Portal online application form
You should follow the steps mentioned below to apply for the scheme:
- Visit the official website mentioned above
- Now click on Pravasi Panjikaran on the homepage
- Enter your mobile no & Captcha code& click on the send button
- Now you will get the Registration Id
- You need to login and fill all the details carefully and upload all the required documents.
- Now download, save, and print copies of the confirmation page for the future reference
Content of the application Form
Here is the list of content that you have to submit in the form:
- Applicant Name
- Number of family members
- Aadhar Number
- Mobile Number
- Status of Aarogya setu app
- Gender
- Category
- Stranded State
- Age
Documents Required In The UP Jansunwai Portal Application Process
Here is the list of documents that you must have to apply for the scheme:
- Address Proof
- Residential Address
- Mobile Number
- Aadhar Card/Voter Id Card/Driving License
- Address proof of the current place
- Contact No of people from Uttar Pradesh